Paid Media Account Manager


Bristol, England, United Kingdom Remote For this role we are happy for you to be located in one of our offices or be fully remote

Full time

£43.4-51.4k (annually)


Oct 26

Total remuneration package: £43,448 - £51,411 per annum, pro rata.**

All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout.

We’re Torchbox, the leading digital marketing agency for UK and international nonprofits. We’re proud to provide digital marketing services to the NHS, Breast Cancer Now, Great Ormond Street Hospital, Samaritans, Mind, Girlguiding, MS Society, Oxfam GB and many, many more charities and organisations around the world. 

This is a great time to join Torchbox. We’re proud to be an employee owned digital agency, business is booming in the UK and US, Wagtail is flying high and we’re doing great work with many, incredible, mission-driven organisations.

We are looking for a Paid Media Account Manager to join our award winning team!

You’ll be planning, running and reporting back on pay-per-click (PPC) and paid social media campaigns for some of the very biggest charities and NGOs.

Your responsibilities will include: 

  • Devising, running and optimising PPC and paid social campaigns with significant budgets. 
  • Delivering monthly reports to our clients using Google Analytics as your primary measurement tool. 
  • Building long-term relationships without clients through regular face-to-face remote meetings.
  • Supporting our Head of Digital Acquisition in contributing to new business pitches and proposals. Occasionally, you will lead on pitches. 

Our Paid Media Account Managers have the following skills: 


  • Significant hands-on experience planning and running PPC and paid social campaigns. You’ll be able to point to campaigns you’ve managed that have delivered outstanding results, and on day one at Torchbox, you will be able to independently set up, optimise and report back on Google Ads, Facebook and other paid media campaigns. 
  • An excellent understanding of the digital marketing landscape—while you might not have run campaigns on Twitter, LinkedIn or YouTube, you’ll know what they’re for and be able to confidently recommend their use to clients. 
  • Outstanding client-facing skills. This is a client-facing role, so you’ll be talking to our charities every day on Zoom, and responding to their requests quickly via email and various project management tools.
  • Experience managing multiple projects or accounts concurrently. You will be looking after between 5 and 10 clients, so the ability to juggle workload, quickly switch focus and manage your own time against tight deadlines is essential. 
  • Strong account management skills. You will be responsible for looking after our clients and making sure they’re happy with the work Torchbox delivered. 
  • A working knowledge of Google Analytics. You will be comfortable logging in and using it to report back on the success of your marketing campaigns.
  • Outstanding, error-free written skills. We need to communicate clearly and accurately with our clients, so you’ll need to display attention to detail. 
  • Excellent numerical skills. You will be managing and moving budgets all day every day in response to campaign performance, so you’ll need to know Google Sheets (or Excel). 


  • Experience working agency-side.
  • Experience running email marketing campaigns
  • Organic social media experience
  • A background in the nonprofit sector.
  • Experience managing Google Ad Grants accounts.
  • Experience advertising on LinkedIn, Twitter, YouTube and Display Channels.

What we can offer you:

  • The opportunity to be a co-owner of Torchbox, shaping and sharing in our success. Be a partner, not just an employee. Our Voice Groups provide the chance to share your vision within Torchbox.
  • The chance to work with our brilliant clients, making the world a better place
  • Competitive salary with annual review with annual employee owners and performance bonus
  • Training and conference budget to accelerate your development.
  • Flexible working hours; the option to work fully remotely, split your time between office and home, or choose to be in one of our offices fulltime, enabling you to work in a flexible way that best suits your needs.
  • Free eye tests, flu jabs & shopping discounts
  • Private health scheme and access to mental health support
  • Ethical pension scheme, with a 5% contribution from Torchbox
  • Electric car salary sacrifice scheme (UK only)
  • Wellness programme and cycle to work scheme, alongside other Torchbox offerings, good for both you and the environment.
  • Regular virtual and in-person events, weekly veggie team lunch (when we’re in the office) & parties including our famous Torchfest
  • 27 days holiday, plus public holidays

**This is made up of a base salary £34,650 - £41,575 and a bonus of £8,798 - £9,836. The bonus comprises a (tax free!) £3.6k EOT bonus and a company performance bonus. The bonus is paid in two tranches. The company bonus can be higher or lower based on company performance.

If you need any help completing the application form then please email or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.

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