Account Director

Hex Digital LTD

London, England, United Kingdom

Full time

£50-70k (annually)


Sep 10

This job is no longer accepting applications.

Job description

Please note this is initially a 1 year maternity cover contract with a view to extending to a full time role.

Hex thrives on excellent, enduring client relationships. Our clients consider us passionate about their business, partners in their efforts and jointly responsible for their success.

We’re looking for a smart, friendly, creative and unflappable Account Director to nurture existing relationships and grow new opportunities. You’ll be the go-to person for key clients, and managing a team of Account Managers, ensuring best-in-class strategy, execution and reporting across the board.

Where does this job fit into the organisation?

Hex has grown rapidly over the past few years from boutique to established digital agency, and with this growth comes exciting opportunities and inspiring clients. This role will be within our client services team, reporting into the partners and working closely with the delivery team. We expect you to be brimming with ideas, challenge yourself, to grow and develop, and provide world class client service.

How many projects will I be working on at a time?

You’ll be responsible for a handful of key client accounts and will work closely with our business development, delivery and production teams to assist from the early stages of new business right through to the delivery of projects across our service spectrum of strategy, identity, platform and growth.

What is the hardest part of this job?

We foster a continuous improvement mindset at Hex and the hardest part of the job will be to ensure all clients receive excellent levels of service as well as helping us to win new business and roll out procedural improvements as we learn and grow.

What will my personal space be like?

Our Farringdon office is open-plan; you’ll have a spacious desk next to the rest of the client services team with personal storage space. We have several spaces for collaboration, such as meeting rooms and sofas and kitchen and shower facilities on-site. As we navigate the pandemic we’ll be consulting the whole team to build the ideal working environment including remote work.

Job requirements

What we absolutely need you to do:

  • Expertly balance the demands of multiple clients, accounts and integrated digital strategies
  • Develop new strategies to increase clients' competitive advantage
  • Broaden clients' understanding of their customers, markets and challenges
  • Produce valuable status reports and meeting agendas
  • Strive for product excellence with an incredible eye for detail
  • Support the delivery team to ensure timely, top-quality delivery
  • Support a team of Account Managers with mentorship, strategic ideation, analysis and insight
  • Support the wider client services team with research, analysis and insight
  • Produce compelling, insightful reports
  • Work on new business pitches
  • Manage contracts

What we’d like to see in you:

  • Proven 360° digital experience
  • Excellent communication skills
  • Mastery of client interpretation
  • Motivation generator with great work ethic
  • Level 10 pitching/deck skills
  • Passion for digital platforms + technologies
  • Strong commercial sense
  • A desire to deliver impactful work


• Open office with a fun and engaging culture, in the beating heart of Farringdon surrounded with markets, cafes and great places to eat

• Competitive salary including an annual bonus scheme

• Yearly training budget of £1,000 and access to ongoing off-site training/conferences

• Company MacBook Pro

• Unlimited drinks, snacks and fruit

• Monthly social events and away days

• Legendary summer and Christmas extravaganzas

• Hex lunches

• Bi-annual appraisals

• Flexible working hours when required

• 25 days holiday plus 1 extra for each anniversary with us, for when you need a break

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Hex Digital LTD

An award-winning digital agency with a difference